Frequently Asked Questions

🔒 Booking Deposit Information
Yes! A $150 non-refundable deposit is required at the time of booking to secure your date. If you choose to bundle more than one package, an additional non-refundable deposit of $100 is due for each extra package.

• Example: If you book both a Pony Ride Package and a Small Animal Petting Zoo, your total reservation deposit will be $250.

🏠 Inclement Weather & Setup Options
We want your event to be a success, rain or shine! Depending on your package size, we can easily set up inside your house, garage, or a covered patio. If there is no indoor option, here are our flexible alternatives:

• Canopy Upgrade: If it isn't windy, we can provide and set up a fully enclosed, four-sided canopy with a door for just $25.
• Mobile Trailer Zoo: Depending on size of zoo we can setup in out trailer and host a unique walk-in animal experience right inside.
• Downsizing: We can scale back the number of animals to fit your available covered space, inside your house or garage.

🛑 Cancellation Policy: If you do not have a covered area or a suitable trailer parking spot, we require 24 hours' notice to cancel. You will be able to reschedule your event for any date within 6 months of your original booking.

Yes, you can customize a petting zoo package with your choice of animal(s). 

We have horses, ponies, miniature horses, a miniature donkey, sheep, goats, alpacas, guinea pigs, rabbits, chickens, ducks, chinchilla, turkeys, quail, and a miniature pig.  Depending on the time of year we also have ducklings and chicks.

We accept cash & credit cards (Visa, MasterCard, Discover, or American Express).  

✨ Only the best for our ranch family!
You could say our animals are a little spoiled:

• Large Animals: Free-roaming pasture time by day, cozy barn stalls by night.
• Small Animals: Living comfortably in a climate-controlled room with sunny outdoor recess when the weather is nice.
• Daily Care: Premium hay, custom diets, fresh water, and regular vet checkups!

🛡️ Yes, we are fully insured!
Your safety and peace of mind are our top priorities. If your school, venue, or organization requires being added as an Additional Insured on our policy, just let us know when you book your event so we can process the paperwork for you.

📐 Space Requirements & Flexible Setups
We can adapt to almost any venue! For a standard setup, we typically look for the following space:

Small Animal Petting Zoo: Ideally an 8x8 foot area.
Large Animal Petting Zoo: Ideally a 12x20 foot area.
🏡 Don't have that much room? No problem! If your space is tight or you need us to set up inside your house or garage, we can easily downsize and customize the animal lineup to fit. Alternatively, we can setup in our trailer depending on your package size and host a unique walk-in experience right inside!

☀️ Keeping Cool in the Sun
To keep our animal friends happy and comfortable, we prefer setting up in a shady spot if the temperature rises above 73°F.

• No Shade Available? No problem! We can bring our own tent to keep the zoo covered.
• Tent Fee: A small setup fee of $10 to $25 applies, depending on the size of your petting zoo.

We can set up indoors on carpet, tiles, etc. or outdoors on cement, grass, or dirt and need a fairly level area.  Please, let us know if the ground has ever been treated with pesticides and or any chemicals.  We clean sweep/vacuum up before we leave.  

🧹 We Handle the Cleanup!
You won’t have to worry about a thing! We protect your grass or flooring by laying down a protective tarp. When the event is over, we simply roll up the tarp, pack up the bedding, and take it all back to the ranch with us—leaving your space exactly how we found it.

We supply hand sanitizer for use when entering and exiting our petting zoo.

Yes, we can setup indoors, even on carpeting.  Depending on the petting zoo package, we lay down a waterproof tarp to protect the floor.  And when we are done, we roll up the tarp and vacuum up any loose shavings.

Mileage Fee

The first 10 miles from our ranch to your location is included, additional miles are $2.00 per mile round trip.  We use Apple Maps to figure out mileage. 

Travel Fee

The first 10 minutes of drive time to and from your location is included.  Travel fee is $10.00 for every 10 minutes, after the first 10 minutes.  For example: Round trip drive time fee for a 30 minute travel time is $40.00.

Yes, there is a 2 hour minimum with a package total of at least $481.00 if our travel time is 45 minutes or more to get to your event.  The $481.00 minimum does not include travel, mileage, or additional animal handler fees.

Yes, we can.  They are $25 a bale and we can leave them behind or we can take them away with us.

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