A $150 non-refundable deposit is collected during booking (+$4.00 service fee) to hold your date. Please be advised that each package requires a separate non-refundable deposit. If you booked more than one package and you decide to cancel one of them the non-refundable deposit will not be refunded. For example: If you book a Pony Ride Package and a Small Animal Petting Zoo your total non-refundable deposit is $250. If you need to reschedule because of rain then we need 24 hours notice, and if you need to reschedule for any other reason then we need 30 days notice prior to your event date and your non-refundable deposit can be transferred to be used on another date. If you want to reschedule and it is less than 30 days prior to your reserved date or if you want to reschedule more than one time your deposit will be absorbed and another deposit will need to be collected.
The remaining balance is due at arrival before we set up. We accept cash or credit cards. There is a 3% additional charge for payments made with a credit card. If we provide services longer than the original agreed time, you are responsible for paying for the additional time.
We arrive a half hour to hour before the scheduled time to setup. This depends on the petting zoo size. A designated parking spot of at least 55 feet must be reserved for us to park our truck and trailer. The first 30 feet from where we park our trailer to the setup location is included, additional feet are $1 per foot.
Depending on the size of zoo you choose, we can set up in your house, garage or covered patio. If it is not windy, we can set up a four sided canopy with a door for $25. Or we can set up in our trailer and have everyone come inside to visit with the animals. Downsizing the number of animals can be an option. If there is not a indoor or covered space to set up and it is supposed to rain then we need 24 hours notice and you can reschedule for another day. If it starts raining after we arrive and it prevents us from continuing then that will conclude our petting zoo for the event. If rabbits are included in your package and it is over 80 degrees (because rabbits are heat sensitive) for an outdoor event, we will bring another animal to replace them.
Please keep all pets away and out of sight from the petting zoo. This is to prevent our animals from being scared and or injured. Thank you for your cooperation.